Unable to download course material

Amy Ray

Hi. I have been trying to download a course for offline viewing and it is stuck. I have tried various computers, connections, etc and nothing changes. Is there something you can do on the backend to clear it?

Ronnie Wong

@Amy-Ray,

Please submit a support ticket by clicking on CONTACT US at the top of the page to the right. This will get you into the support system faster.

I could do it for you but then you would have to wait until I hear a reply to relay to you. We will try and get it cleared up for you!

chaune-weekes

FYI,
I've also seen this as I was just trying to download more than one video at a time. Until its resolved a work-around was I had to select the videos I wanted to download and click the "Get Download Links" button to get the individual links to download one at a time.

Angie

@chaune-weekes
Chrome and Firefox work best when using the download feature. We have a fast connection here at the office and I use Chrome and it has worked consistently for me. You can email me directly or support@itpro.tv and we will help you troubleshoot. Thanks!