Re: Downloading...
Hi. I have been trying to download a course for offline viewing and it is stuck. I have tried various computers, connections, etc and nothing changes. Is there something you can do on the backend to clear it?
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Solved Unable to download course material
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Please submit a support ticket by clicking on
CONTACT USat the top of the page to the right. This will get you into the support system faster.I could do it for you but then you would have to wait until I hear a reply to relay to you. We will try and get it cleared up for you!
Cordially,
Ronnie Wong
Edutainer Manager, ITProTV*if the post above has answered the question, please mark as solved.
**All "answers" and responses are offered "as is" and my opinion. There is no implied service, support, or guarantee by ITProTV. -
FYI,
I've also seen this as I was just trying to download more than one video at a time. Until its resolved a work-around was I had to select the videos I wanted to download and click the "Get Download Links" button to get the individual links to download one at a time. -
@chaune-weekes
Chrome and Firefox work best when using the download feature. We have a fast connection here at the office and I use Chrome and it has worked consistently for me. You can email me directly or support@itpro.tv and we will help you troubleshoot. Thanks!Angie
angie@itpro.tv
