Transcender Exam (Cisco CCENT) Not Loading - "Multiple Sessions" error

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For the last two days I have been unable to access the included Transcender exam questions for the Cisco CCENT course, every time I launch the web application from the IT Pro TV website I get the multiple sessions error.

I have made sure I am not logged in anywhere else, and I have also cleared my web browser cache - but still encounter the same error.

I have contacted their technical support, but I haven't heard anything back from them.

Is this a wider issue?

Thanks
Dan

@Daniel-Martin,

I"ll check with our team and report back here if I find any additional information. I do believe we're in contact with Transcender to find out if anything has changed but that's the best I can do for now.

@Daniel-Martin We talked with the Transcender team and made a small change to allow for more time in the authentication process. We hope this curbs this error. Please let us know if it continues. thanks!

With no other responses, I've marked this as solved.