I was wondering if the slides or spread sheets are available that had things like the CSF and KPIs in them?
ITIL Intermediate Service Operations - slides
The slides are proprietary to PassionIT. If you sign up through PassionIT, it will provide you with the course materials that is mentioned in the show that Jo Peacock. The slide deck will probably not be available.
*if the post above has answered the question, please mark the topic as solved.
**All "answers" and responses are offered "as is" and my opinion. There is no implied support or guarantee by the ITProTV team.