Unsolved ITIL Practitioner Worksheets Still not Resolved 3 months later

---

Re: ITIL Practitioner Worksheets

I signed up for the premium membership for the ITIL Practitioner course and I'm facing the same problem as others from June:

1. The toolkit full of templates is still not attached to the course. I checked the handouts and episode 2-8 folders from the zip.
2. The worksheets/exercises provided for each episode are not helpful. It's just a list of questions without the correct answers so I have no idea if i'm right or wrong. Impossible to learn without the answers.

Please let me know if this will be addressed and when.

Thanks,

Eric

@eric-tang,

I'm waiting to here some information on what has occurred here, hopefully it will be resolved soon.

This worries me. I see no resolution provided. I would like to start this course.

@Brian-Scott HI Brian - Please reach out to our partners PassionIT Group about Practitioner and they will be able to make sure you are prepared for this exam. Gary Makely grmakely@passionitgroup.com; Scott Rose scottrose@passionitgroup.com

@Angie I'm paying ITProTV for a service to be provided to me. You are asking me to contact your provider for content that your course says is provided???

Hey Brian,

I think it's a workarround that will get you the content until they can permantly solve this.

Regards,

Hi All,

You are completely correct in that there are no definitive "answers" to the exercises provided in the course as these were intended as classroom exercises which are more discussion topics than right / wrong answers.

I have reached out to our partner, but I am more than happy to answer any specific question or concern that you may have relating to ITIL Practitioner concepts or content. If there is a topic that you would like additional clarification on, then please let me know and I will record an answer and put it in the library so that everyone can access the information.

It is worth noting that recording for ITIL4 topics is now well underway and that these will be available as soon as possible near to release dates. The ITIL4 content encompasses the ITIL 3 Practitioner concepts and so you will find all of the topics expanded on in the ITIL 4 series when they become available.

Exams for the ITIL 3 (2011) courses will be phased out gradually over the next year - 18 months.

Thanks very much
Jo