Skype for Business

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Hi All,

We recently migrated from Exchange 2010 to O365 and are currently having issues where the Skype client is missing the search directory and we cannot change the presence. I have tried logging in with an external account on the same app and that works fine but not for our users. Is there a setting/config we have missed or we can look at?

Thanks

@waqkas-ahmed,

Do you have the Skype for Business Outlook Add-in installed?

@Ronnie-Wong yes the add-on is installed. I have managed to setup a Skype meeting with an external contact and it worked fine.

Only thing is the app itself does not have all the features enabled e.g. search directory, contacts and status.

@waqkas-ahmed said in Skype for Business:

yes the add-on is installed. I have managed to setup a Skype meeting with an external contact and it worked fine.

Only thing is the app itself does not have all the features enabled e.g. search directory, contacts and status.

On the Exchange Admin Center in Office365, please verify that a SIP address appears for a user account's properties: e.g.
if the email address is billybob@somerandomco.com (SMTP), verify there is also a billybob@somerandomco.onmicrosoft.com (SIP) listed under the email addresses properties sheet for that user. You could just do the billybob@somerandomco.com for SIP (but that depends on how you've set it up for Skype.

@ronnie-wong Yes, I can confirm there is a onmicrosoft.com smtp for all the users.

Could this be something to do with Autodiscovery by any chance?

Thanks

Also, when starting Skype for Business, we get the below pop up;

"Your Organization is now using Microsoft Teams!"

Then gives the options to start Skype or Go to Teams.

@waqkas-ahmed,

Please check for SIP...if you have SIP listed as well as SMTP.

@ronnie-wong Yes, I can see SIP listed under Email address in O365.

@ronnie-wong Also, when I log onto the web portal and click the Skype icon, I get the following message;

'Skype for Business is now Microsoft Teams' Start using Microsoft Teams.

It looks like Skype has updated to Teams? I have tried turning of the Teams service in O365 but no difference.

Thanks

@waqkas-ahmed,
Teams is the collaboration software like SLACK. So it is taking over that from Skype for Business. I'm not sure what else to check out. You may have to start checking logs to see what is not connecting.

@Ronnie-Wong This is now resolved.

Just changed the Coexistence mode from Team only to Islands.

Thanks