I have recently written the test for ITIL-OSA.
There were 2 questions that I did not have enough understanding or practice on and never saw similar questions in the sample exam papers.
- RACI Model - A table/chart was given for various roles in an IT org e.g. access manager, security manager, Network Analyst, HR etc. and the quetion was to find who should be R,A,C&I. I found it quite diffuclt to go through all 4 answers and find the correct one.
- MoSCow method - Similar question as above and various functionalities were in the tables and I had to choose from 4 tables what munctionality is must have, should have, could have and will have in future. I found it also dificult in 11 minutes to go through all the 4 tables and eliminate the wrong answers.
Can anyone kindly suggest how to approach answering these questions next time. Or where can find some study materials on these 2 topics and where can I find some sample exam questions on these? Thank you kindly.