IRM Protected files

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Hi All,

I was wondering if anyone could help, I am trying to open a file that IRM protection and get the following error;

"The application received and unexpected response from the Rights Management server due to a misconfiguration or a server error. Contact Microsoft for further assistance."

Is there anyway to bypass the protection or what changes will need to be made for me to access these files?

Thanks

Waqkas,

I hope all is well. First things first, I need a little bit more information in order to help you understand what is happening, and how to fix it. Please answer the following questions for me:

1. Is the IRM protection being provided via O365 (Exchange On-Line)?
2. If yes to Q1 above, when (approx.) was the IRM functionality set up?
3. If no to Q1 above, is the file being protected by IRM via an on-prem solution using ADRMS?
4. If no to Q1 above, and no to Q3 as well, is the file protected by an external IRM solution maintained by another organization (vendor/partner/etc...)?

Once you have answered the appropriate question(s), then we should be able to figure out what is going on.

Cheers,

Adam

This is probably related to a firewall or proxy in place not allowing the required M365 URLs to contact the remote IRM server that has protected those files. From the URL below - assuming you are on standard worldwide endpoints and not for instance on Azure Germany you need to allow the following;

Rows 9,56,73

https://docs.microsoft.com/en-us/microsoft-365/enterprise/urls-and-ip-address-ranges?view=o365-worldwide