Solved 64bit Windows

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Hi All, I have a 64-Bit Windows 10 (1909) and a 64-Bit processor but I can't run 64-Bit programs.

Any ideas what could be causing this? This is a new machine.

Thanks

I should also add, this is the new Surface Pro X

System type: 64-bit Operating System, ARM-based processor

What is your CPU, Motherboard? Did you install the manufacturer drivers from the web site not the CD with the motherboard. When I do a clean OS install. I run the CD from the motherboard box first. I upgrade the BIOS on the motherboard. Then, I go to the motherboard driver and firmware page and get all the latest and greatest. I then, go to ATI and get the video adapter latest and greatest.

What application do you have that is truly 64 bit? Most are 32-bit with certain processes 64-bit. Even AutoCAD isn't true 64-bit. It is not needed to have pure 64-bit applications. It just fills up the resources.

@Michael-McKenney

C:\windows\system32>wmic cpu get caption, deviceid, name, numberofcores, maxclockspeed, status
Caption                                         DeviceID  MaxClockSpeed  Name                     NumberOfCores  Status
ARMv8 (64-bit) Family 8 Model 805 Revision D0E  CPU0      2995           Microsoft SQ1 @ 3.0 GHz  8              OK

The config manager I rolled out to the machine resulted in a 32bit, which is not an issue but I am trying to install our proxy endpoint and having issues as not compatible with the software publisher. This needs to be installed as 64-bit.

The drivers etc.. all came already installed.

Thanks

What exactly is the software you are trying to install? Did you enable the BIOS functions for it? Is your ARMv8 supported by the application? Which config manager are you trying to load.

Surface Pro X might be 64-bit but your application could require an Intel 64-bit with VT-x support to work.

@Waqkas-Ahmed,

Is the software x86-64 based, or is it ARM based?

@Ronnie-Wong 64-bit ARM based.

Found the following from Microsoft regarding the Surface Pro X app compatibility;

64-bit (x64) apps won’t work. You'll need 64-bit (ARM64) apps, 32-bit (ARM32) apps, or 32-bit (x86) apps. You can usually find 32-bit (x86) versions of apps, but some app developers only offer 64-bit (x64) apps.

@Waqkas-Ahmed,

Correct, so check your software, is it compatible? Check with the software vendor's site if you do not know for sure.

@Ronnie-Wong Trying to install Websense 32-bit. When running the installer, it looks like it's runing a background process but there is actually no application installed.

The folder is there in the Program Files but the app.

@Waqkas-Ahmed,

You must check if your sofware is is suppored by the ARM based architecture. If it doesn't. It doesn't matter if it's 32bit or 64 bit, if it is only designed for x86-64 architecture.

They are different in how the software was developed.

@Ronnie-Wong Thanks, Forcepoint do not support ARM-based so they are now looking into this with their product engineering team to develop.

Thanks for the help.