I tried to apply the info from the videos on "Troubleshooting Network Connections" to my own connectivity issues, but I could not solve the problem, and I could not even find out what was wrong.
A short description: I have two computers, one is fine, and the other one refuses to work on the Internet. Both computers go via the same gateway.
Following the instructions in Wes' video, I tried the following with the "bad" computer:
- Ping to 127.0.0.1 - it worked.
- Ping to the "bad" computer's own IP - it worked.
- Ping to another computer on the same network - it worked.
- Ping to the gateway device - it worked.
- Ping to a computer on another network. This worked when I pinged to the IP address of a computer. It did not work when I tried to ping to the "name" of the website, e.g. to "www.google.com".
So, it looks like there only is a problem with accessing a DNS server.
However, the problem unfortunately is bigger than that.
If I use the browser, and I put in the IP address (instead of the name, e.g. "www.google.com") into the browser, then I am still unable to access the website.
So, I cannot access websites, but I am able to ping to them.
In the notification area at the bottom right corner of the screen, it says that the computer does not have Internet access.
I have checked the network interface card (NIC), and I received the info that this device would work properly.
What did I do wrong, or what did I miss, when trying to resolve the connectivity issue?
Thank you very much.