Reset p/word via O365

---

Hi All, I was looking at the options to allow our end users to reset their own password via O365 instead of going through us each time it expires.

I have enabled the Password reset properties in Azure AD to allow selected groups, the two factor authentication worked when I initially logged in to test, however when I try changing password it gives me the below error;

Any ideas please?

@Waqkas-Ahmed,

Assign an Azure AD Premium license to the user and try again.

@Ronnie-Wong Just checked the Organisation identity in Azure and it looks like we have the 'Azure AD for Office 365' license and not the premium.

Does this feature only work on the premium then?

@Waqkas-Ahmed,
You will have to try it. I'm not sure if it only works in premium...I've only tried it with premium.

@Ronnie-Wong I have downloaded the trial version of the Premium license, assigned to user and that worked fine.

Thanks for your help.

@Ronnie-Wong Regarding the two step authentication process when we enable the password reset policy in Azure to allow users to reset in O365.

I was wondering if the user leaves the company, they can still click on the 'Forgotten Password' option and will be sent a recovery link to their personnel email address or mobile number.

Is there a way oi change this so it's managed by Company admin possibly?

@Waqkas-Ahmed,

not unless you know that former employees personal information that helps to reset the password.

You can probably change their password to something you know and they don't but you will have to leave a licensed assigned to them.

Then I would change it to shared a mailbox, then migrate their files, unattach the 365 licence.