I am looking for recommendations for training for first line help desk/desktop support staff for handling ransomware or other types of malware. Basically a what to do vs what not to do to assess and isolate the affected device to stop the spread. Not looking for a forensics deep dive, but at the same time, something more than just unplugging the network cable.
Any suggestions?
I hope all is well. What you are looking for would be Incident Responder Training.
We do not currently have anything specific and all in one place for that. We cover it in various courses at varying levels, but it is mainly the theory, not anything practical.
It is an interesting idea though, and something we may be able to do something with.
I will take the idea and see if we can turn it into a short "something"... and keep you posted if we can do anything with it.
My direct e-mail is : adam@itpro.tv
Can you e-mail me just so that I have a direct way to be in touch with you?
Thanks,
Adam