If the machine is joined to the domain, and is connected to the domain network, then you can enable RDP via group policy, if you don't have physical access to the laptop.
Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections. > Allow users to connect remotely by using Remote Desktop Services
Enable this setting, and then have the user reboot the laptop, or refresh group policy. By default, the local admin will be able to RDP into the machine. You could also use GPO restricted groups to add a user to the Remote Desktop Users group on the laptop.
There are other ways, like group policy preferences, PowerShell script, Intune, but for domain machines, GPO is probably the easiest way without physical access to the laptop.
**if the post above has answered the question, please mark the topic as solved.