I'm Tiffani. I found ITPRO.TV about two years ago and I've played around with it every once in awhile. I finally purchased the course in hopes to learn more about computers, networking, programing ect.. Basically I'm not really sure if I started in the right place. I went with Help desk/support Job role but I feel like I am still missing information. Is there a study guide or book that will help me with some of the word terms that you recommend, or do I need to keep going and the course will explain more as I go?