@Michael-Bagley,
Are you loading that practice exam through the ITProTV site? If you are please feel free contact our Member Services team can best address your account, site and additional questions like this one. You can reach out to them through the on-site chat, email via support@itpro.tv or call (352) 600-6900."
This will allow us to officially log the question and insure that it will be addressed promptly. You may not be only one that this has affected so they may already have answer.
If you didn't load it through our site. You may have to directly contact them.
Cordially,
Ronnie Wong
Edutainer Manager, ITProTV
*if the post above has answered the question, please mark as solved.
**All "answers" and responses are offered "as is" and my opinion. There is no implied service, support, or guarantee by ITProTV.