Windows 10 Support Solutions

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Hello Mr. Rodrick et al, I would like to ask along the lines of obtaining tech skills as opposed to obtaining an MS certification. What materials would you recommend for these two different IT technicians:

1. Servicing W10 machines that are essentially non-networked and used for power-users in scientific or medical research.
2. Working as a field IT tech for enterprise W10 machines but with a wide variety of users.

I see there are the MCSA legacy courses and the newer MD-100 & 101 etc. However, my primary concern is for both IT technicians to become advanced or expert with regards to the Windows 10 OS. Thank you for your guidance in these matters.

@FLM ,

Sorry, missed this one.

When you say servicing, do you mean replacing hard drives and RAM, etc.?, or adding local users, local GPO, updates, etc.?

There are a few courses I would consider. For example, A+ would be good for hardware knowledge.
For support, the MTA courses would be good for someone just starting, While the MD-100 for someone with a little experience.

Hi Mr. Rodrick, thank you for the reply. Let me see if I can flesh this out a little better in the "job description" below. Thank you for your skillful guidance in these matters!

An IT Technician that is selected and assigned by the IT department to serve as the primary IT Specialist for a specific department or group. Is physically located in a shop within the assigned department or the same floor.
Is selected from the organizations pool of Tier 3 IT Technicians and possess advanced computer hardware and software servicing skills.
Is also expected to be the SME of all variations in the Microsoft Windows OS product line.
Is proficient in duplicating technical issues, identify root causes and resolving in accord with an SLA of 99.99%.
Though not in the job role as a network engineer, he/she has a practical IT networking and security knowledgebase.
Serves as the liaison to the Network teams for escalating incidents.
The IT Specialist should also possess an auxilary knowledgebase so as to effectively interact and discern the issues of the department and scientific or healthcare personnel to which they are assigned to serve.