With all these companies moving to the cloud and users becoming more and more self-sufficient, clients are less and less reliant on their IT person anymore so that is a concern for me going forward. The movement of servers to the cloud is primarily a cost savings move meaning they don't need you to patch/maintain them and users can often troubleshoot their own problems. I am speaking primarily in the SMB Space not the enterprise.
So what is the future for IT Techs in the SMB space and how do we stay needed and relevant? What skills should be focused upon?