Unsolved New Download Feature Not Working

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Guys the new new download feature is a vast improvement with the 'Get download links' option, works in Firefox too.

Adam,

Thanks for posting this for us! We've had some hiccups along the way to provide a demanded feature. We hope we've got most of the bugs worked out now. But please to do let us know here or continue to submit a support ticket if you're not getting downloads.

Cordially,
Ronnie Wong
Host, ITProTV

@Ronnie-Wong i posted before the new "get download links" option were available but i have been testing it since then and seems to work just fine.

I will keep you posted.

The new download feature does seem to be working much better for me now (at least in Chrome, haven't tried other browsers).

Thanks! I really appreciate the new feature!

Hi,

The problem with the new feature of "Get download links" which does work much better is that the file names are all in hex.

I have tried to download using the download manager however on the CEH course when I get to foot printing, it stops at 63%. I imagine this is the upper limit for the server and smaller files will download. It seems to be tied with a resource limit.

You could rename the files on the "Get download link" to a more memorable/usable filename.

Yep... still a problem using Windows 10 Edge, I.E, and Chrome.

@James-Dondanville,

I will let our dev team know and please submit a support ticket, email: support@itpro.tv. Or you can click on our support link on the itprotv website.

Cordially,
Ronnie Wong
Edutainer, ITProTV

I, too, have had hit and miss with download success when downloading an entire course. The best results have come on my iMac running Yosemite and a Chrome browser. (Not so good luck with my Windows 7 machine.) In the iMac, all the downloads went straight to the downloads folder.
But I initially wanted to query about deleting former episodes in the ITPro app. I have passed Network+ and so don't need to keep those in my iPhone 6. Are there instructions for deleting the episodes within the app?

@richard-miller19
Hi Richard - We too have found that Chrome works best for the downloads and they will save to your browsers default download folder. If you'd like to delete your existing downloads on your iPhone, swipe left on the file and the delete option will be available. Let us know if you have any issues. Thanks!

Angie
angie@itpro.tv

Thank you so much, Angie! (Yes. It works)