Dear ITPro TV team,
As I watch the ITIL video series, particularly on Service Design (40m40s~), Don Pezet discusses Service Portfolio and Catalog differences, stating that Service Portfolio would have only active services, while the catalog would register all services (planned, development and retired), while the portfolio would only have the active ones.
ITPro TV has been the first source of ITIL training for me, but I am also resorting to other media before taking my test in about 3 weeks. While looking at other references, I saw definitions of the aforementioned terms actually being the other way around.
As two examples:
"The IT service catalog provides a detailed description of all the IT service desk services that are currently available to end users. This includes what the service is, what its objectives are, how it will be performed, how long it will take to complete, and what it will cost (if applicable)."
"IT service catalogs are a key component of the IT service portfolio, which provides a broader, more historical view of service-related activities within the IT service desk. For example, while the IT service catalog describes only those services that are currently available to end users, the IT service portfolio also includes services that are presently in the planning and development phases, as well as those services that used to be offered, but have since been retired."
"A database or structured document The catalog gathers the service information and presents it in a form that is easy for the business to understand.
Information about all live IT services, including those available for deployment The catalog contains details of services that are available to the business; in this way, it differs from the other components of the service portfolio (the service pipeline and retired services). Gathering and maintaining that information is the job of service catalog management."
Source: ITIL Foundation Exam Study Guide - by Helen Morris, Liz Gallacher - Sybex - October 2012 ISBN: 9781119942757
Can you please advise and clarify?