I just wanted to post here that William did figure out his issue. It was certificate error.
I think he and I exchanged messages for about a day and a half but he's kept at it until it was fixed! I danced around every issue but the one that it was. His persistence is the key here that fixed it.
It's really frustrating when you realize something as small as a certificate could hold up the entire process of getting connected...I'm with William on this one. But I, like William will not ever forget this one! whew. Way to go, William!!!
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