Solved Office 365 - Sychronisation with AAD Connect - User sync's successfully but the user name is in a weird format

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Hi all,

I recently started a pilot, i installed and configure AAD connect accordingly, ran the sync and the users did appear in the cloud.

Here is the issue, the UPN was not not pulled, in the username rather than seeing a UPN the user name in the format Sync_ComputerName_RandomAlphanumeric

Any Ideas why?

AAD connect was pretty much configured as per the instructions in the link below:

https://azure.microsoft.com/en-gb/documentation/articles/active-directory-aadconnect-get-started-custom/

P.S. I have added the correct UPN Suffix, created the a sync admin user with all the correct permissions, I have not configure synchronization services as this is not necessary at the mo, just used the filtering in the AAD Connect wizard

Rgds,

M

@Mohamed-Sidi,

I'm not sure 100% about the details of your synchronization. Are you trying to add another non-routable domain to your sync? if so you make sure you've added domain that to your domains and trusts.

You may want to check out this article: https://support.microsoft.com/en-au/kb/2669550 to have a workaround.

We will try to help!

Thanks Ronnie I will have a look and get back the forum..

Under Fim Operational Logs I have this helpful Error :

HRESULT: '0x80070002' Source: 'Z:\bt\718780\repo\src\dev\sync\ma\shared\inc\MAUtils.h' Thread ID: '0x72' Additional Info: 'ü'

I am tempted to reinstall..

You may want to know what I have found.

This issue has been caused by an improper Install of AAD Connect, The AAD user that should be created when you install AAD Connect was not created in my Active directory, instead was created as a local user on the server that has AAD installed.

Further the sync admins group that runs the sync does not have the sync admin service account that I created, the sync would not work for this reason.

I will try and add the service account to this group and run a sync , if this does not work I will have to go with the nuclear option, uninstall and reinstall hoping that doesn't cause some strange issue..

Thanks Ronnie.

@Mohamed-Sidi,

Glad you found it, great job in troubleshooting!

For the benefit of anyone who has this issue - I resolved it by reinstalling AAD Connect on a clean server, ensure my sync admin user was in the correct group i.e Sync Admins (this is a default group on the device you have installed AAD connect on ) and rerunning the sync..

p.s. uninstalling AADConnect is messy, it leaves a trail of things that make reinstalling a nightmare, if you can reinstall on a clean device

@Mohamed-Sidi,

Good thing we run backups at each stage! hehehe...(just joking)
been there, I understand the mess and I empathize

@Ronnie-Wong