Topics that don't fit in to the other categories
What are the must have softwares that a help desk IT tech needs to have in its belt?

I agree with @Ronnie-Wong about getting to know your IT service management system that handles things like IT assets, Configuration management, Incident (tickets) management, and so on. There are quite a few out there, however the basic principles are pretty universal. I would also learn Powershell if you are in a Windows environment, at least the form and function of it. It's the secret sauce of Windows administration.

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A+, Network+, IT Fundamentals, Security+, Server+

CompTIA Network+ Install and Configure Network Load Balancing Exercise 4 - Examine a NLB Cluster-Exercise 4 - Creating Data to be Fed to an NLB Cluster-Task 1 Step 12 confirmation

@wes-bryan Hi, Wes.

Another problem I am having is that when I am on Plabdc01 during Exercise 5 - Configuring and Validating Port Rules for NLB step 10, the plabsa01 is no longer under the PLABDC01-NLB cluster. It gives the error Access Denied. error Connecting to " for cluster... as seen on the screenshot . When I switch to PLABSA01 the PLABDC01 is no longer under the PLABDC01-NLB cluster and says RPC Server is not available on specified host as seen on the screen shot
I checked a few things. I am on the same domain and both are logged in as the domain admin. I tried to temporarily disable the firewall on both computers to see if firewall was blocking RPC server. I even tried to create inbound rules to allow RPC on PLABDc01 I tried checking if file and printer sharing was on and it was. On Exercise 3 - Adding Another Node to an NLB Cluster, I was able to add the PLABSA01 to the PLABDC01-NLB Cluster and both nodes showed under the PLABDC01-NLB cluster in Network Load Balancing Manager. Not sure when they were not able to communicate/access each other. I believe it was during Exercise 5 - Configuring and Validating Port Rules for NLB Task 1 - Configure Port Rules that things went wonky. Already tried the lab before and tried to make sure I read instructions carefully but same issue occurred the second time. If you can give some hints to what is going wrong or why I am getting this error, It would be much appreciated.

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Ah, all the Cisco hardware

Ok, thank you. I will look in to it and maybe it is enough to go thru the Practice Labs in my subscription.

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MTA, MCSA Windows 10, MCSE Windows Server 2019

MD-101 series

It looks like this series was filmed over 2 years ago. The syllabus is changing in 2 weeks. It's possible that the syllabus changed once already since the filming of this series.

Does anyone know how much out-of-date the current videos for MD-101 are?

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Security+, CASP, CEH, CISM, SSCP and CISSP


Greetings @Keith-Taylor

The good news is that we do have courses covering many, if not all, of those topics you mentioned. We have the 'Penetration Testing' series which covers many of the basic tools/techniques that you're looking for. We also have the 'Hands-On Hacking' series which helps you work on your methodology utilizing CTFs as the targets. Also, while you might not be on the certification path, much of this is also covered and demonstrated in the Pentest+ and CEH series.

Now, all that said. CTFs are usually meant to be a kind of hacking puzzle and many of them don't necessarily reflect a 'real world' experience. I wouldn't feel too bad about having to look up the solution to some CTFs as there are probably some things in many of them that you just don't know about because they're really esoteric, or they're fairly new vulnerabilities/technologies making it unlikely that you'd have much, if any, experience with them. Just do the best you can, and when you reach a sticking point, realize this is just a learning opportunity and you'll be a better hacker after you learn about whatever it is that is stopping you from completing the challenge.

I hope that helps,

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content caching on different macos versions

awsome thanks for the info

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IT Service Managment

Axelos CPD

Hi @Nicholas-Pineiro !

Great question and I can understand how it can be a bit overwhelming. According to AXELOS, you must complete 20 points' worth of activities linked to the product you registered with within a 12-month period. Five points must come from the Professional Experience category, but the remaining 15 can be earned from activities across the Training and Qualifications, Community Participation and Self-study categories. Click HERE to go download instructions on how to use the CPD Dashboard.

Here's how AXELOS explains getting those points:
"One point equates to one hour’s worth of effort and you can record a minimum of 30 minutes, or 0.5 points, up to a maximum of 15 hours or 15 points. For Professional Experience, to gain the five points, you will need to list five activities that you undertake within your role and that link to the skills and behaviours expected of your role."

Once you have your digital badge, you will then have the remainder of your subscription period to achieve an additional 20 points. Remember it's £60 to renew every year (about $80-$85).

Best of luck and CONGRATS on achieving your ITIL 4 Foundations certification. Check out the ITIL Specialist and Strategist courses if you want to continue your journey.

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AWS, Amazon Web Services, Cloud Services

AWS as CCNP Security Lab


This is a duplicate post from the Cisco Section of the forums. Please see here

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Topics related to Microsoft Azure

When is AZ-104 updated course actually coming?

UPDATE: They have started uploading the videos for AZ-104 course. Super excited to watch and finish them :)

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Topics surrounding to VMware vSphere and related products

Vmware Network Architecture

@Zaid-md ,

I hope all is well. VMware networking as a topic can be a bit complex, but at the same time, it is very similar in many respects to what a non-virtualized network architecture would look and operate like.

I would suggest the following in the order I am listing them as a good plan for you to get a basic understanding:

Take a look at the CompTIA Network+ course in our library to establish a good basic understanding of networking and the concepts that govern it, irrespective of virtualization.

Take a look at the following resource from VMware:

Take a look at the VMware DCV-VCP 7 course in our library to gain a refined level of understanding specific to the VMware environment(s) that you are likely to come across and interact with.

Good Luck !!!



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GNU/Linux, Ubuntu, Red Hat and others

Platforms for practising Linux

VMWare and Virtualbox are the top 2 virtualization software to try Linux out with. If you want to install it as a virtual image and check out the functionality. Another way is to use Linux as a live CD. Not an actual CD anymore, You would configure a USB stick to be bootable and then boot to the Linux distro of your choice. Ubuntu, Mint, and RedHat are all very user friendly and a good start to see how Linux works, If you did not already have some in mind that is. If you go the live CD route then once you are done it starts the image fresh. Unless you enable saving to the USB. Good luck.

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