Please submit this a support ticket to
CONTACT US This will get to the support team directly and make sure it's logged and taken care of directly by them.
You can post here but you may have to wait for an answer. At the earliest, I could submit the ticket for you. The support team would answer me then I would have to answer you through the forums. You'll get the best and direct help if you submit and take me out of the middle! :)
*if the post above has answered the question, please mark the topic as solved.
**All "answers" and responses are offered "as is" and my opinion. There is no implied support or guarantee by the ITProTV team.