Unable to download courses on either Website or Android App

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Hi guys,

I am a premium member but when I go to say https://itpro.tv/course-library/mcsa-windows-server-2016-70740/download-course/ it does not show the tickboxes to let me select episodes to download.
The Android app is also missing the download button.

Essentially both methods that this guide THIS GUIDE lists are non-functional on Chrome, Firefox, Edge and IE.

I raised a ticket with support last week but am yet to hear anything back

This is what i get.

Also the download this course button disappears seconds after loading the page, leaving you with just this.

@sean-raynor,

I'll let our team know...but also please submit a support ticket to our system to log the issue too! thank you!

@sean-raynor HI Sean - Thanks for watching ITProTV. I followed up on the support ticket you submitted and I found Sarah's response. Unfortunately, it may have gone to your junk folder in your email. Downloads are available to our annual members and that is why you are unable to utilize this feature. Please let us know if you have any questions. Thanks!