Issue with volume levels with some of the videos

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Hi,

I have noticed an issue with the volume levels for courses like the entire Excel series and PowerPoint where I have to increase the volume level to almost 100% in order to hear it. This is true if I stream the videos or download them. I have no issues with older courses like Microsoft Project 2013 or Project Management Professional.

Any Ideas?

Thanks,

Rich Larsen

@richard-larsen,
Thanks for letting us know here, I'll let the production team know but if you send a support ticket to support@itpro.tv for me. This will allow the team to track the issues and work towards a resolution! You can copy and paste what you posted here, which is a great summation of the issue!

@richard-larsen,

We're trying to pinpoint an episode to watch. Can you point us to a specific episode with the audio issue that you're having. This will allow us to have a reference point to begin. Thanks!

Any video in the Excel 2016 series. I have only viewed the first four videos in PowerPoint 2016 series and they all have issues with the volume.

Cisco, VMWare and Linux+ too. Levels are not consistent between videos.

@michael-mckenney,

I'll add those to the list but please also submit a support ticket through support@itpro.tv . This will ensure that you're not relying on my memory to get it the right people! ;)

@ronnie-wong OK. I will rewatch and post to it.

@michael-mckenney,

Thanks for helping us to make a better show!

I would love to see better content on Cisco, CompTIA, even Fortinet. I don't mind helping with improvements. Your staff are proactive.

@michael-mckenney,

With the fortinet suggestion, I recommend you submit that to the show request list on the course library page. This will make sure that it gets on our official tracked request list!

@ronnie-wong I did check the box for it. I have a 60E at home.

CompTia Security+ 2017 Architecture and Design.....first 2 episodes require my TV to be at 100% volume. I'm viewing via your Roku Channel....but it doesnt matter. Other episodes in this series that I have downloaded the audio to my cell require above average volume.

Thanks

Doug

@Ronnie-Wong Hello! I submitted a support ticket as per your suggestion here. Just want to mention that it's still happening. Intro to Docker and Comptia Security+ to name a couple. Thanks!

@Gerardo-Valanzuela,

Thanks for letting us know these specific one. We'll get the team to take a look at it.

Just for the record, most of the Linux episodes that I've watched so far with Justin and Daniel also required me to overdrive my audio to about 150%. Not a problem per se, but does get exciting if I forget to reset it for other uses. Here's a specific example: Intro to SED.

Keep up the great work. I'm loving these sessions.

@George-Barker,

Please submit this to support@itpro.tv so that the issue will be officially logged and assigned to the right parties. Thanks for being a member.