Issue with volume levels with some of the videos

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Hi,

I have noticed an issue with the volume levels for courses like the entire Excel series and PowerPoint where I have to increase the volume level to almost 100% in order to hear it. This is true if I stream the videos or download them. I have no issues with older courses like Microsoft Project 2013 or Project Management Professional.

Any Ideas?

Thanks,

Rich Larsen

@richard-larsen,
Thanks for letting us know here, I'll let the production team know but if you send a support ticket to support@itpro.tv for me. This will allow the team to track the issues and work towards a resolution! You can copy and paste what you posted here, which is a great summation of the issue!

@richard-larsen,

We're trying to pinpoint an episode to watch. Can you point us to a specific episode with the audio issue that you're having. This will allow us to have a reference point to begin. Thanks!

Any video in the Excel 2016 series. I have only viewed the first four videos in PowerPoint 2016 series and they all have issues with the volume.

Cisco, VMWare and Linux+ too. Levels are not consistent between videos.

@michael-mckenney,

I'll add those to the list but please also submit a support ticket through support@itpro.tv . This will ensure that you're not relying on my memory to get it the right people! ;)

@ronnie-wong OK. I will rewatch and post to it.

@michael-mckenney,

Thanks for helping us to make a better show!

I would love to see better content on Cisco, CompTIA, even Fortinet. I don't mind helping with improvements. Your staff are proactive.

@michael-mckenney,

With the fortinet suggestion, I recommend you submit that to the show request list on the course library page. This will make sure that it gets on our official tracked request list!

@ronnie-wong I did check the box for it. I have a 60E at home.

CompTia Security+ 2017 Architecture and Design.....first 2 episodes require my TV to be at 100% volume. I'm viewing via your Roku Channel....but it doesnt matter. Other episodes in this series that I have downloaded the audio to my cell require above average volume.

Thanks

Doug