Question: I'm looking to sit the ITIL V4 Foundation certification exam via PeopleCert, and I'm about halfway through the (excellent!) IT Pro TV course. A friend of mine posted a question about what courses are accepted before sitting the exam, indicating that a classroom course is now required. Does completing the course materials within IT Pro TV count towards a "completed" course with your exam partner, PassionIT? I notice that Passion IT have their own ITIL V4 Foundation course and exam offering. Will I need to take both (IT Pro course + Passion IT course) before I am eligible to book an exam with Peoplecert? Or is this maybe covered later in the IT Pro Course materials? Any input would be appreciated. Thank you.
ITIL V4 course and certification
Yes; our material is an on-demand course material accredited by PeopleCert.
We work very closely with our Partner PassionIT; they provide exams for all of our students, and I compile the courseware in partnership with them. You'll notice that all of the downloadable materials available to you from the course have both ITProTV and PassionIT logos.
When you purchase an ITIL® course through PassionIT they will give you a one-time access code to our course. The difference between us is that for a subscription we can give you access to all courses, whereas PassionIT has the ability to provide you with access to one specific course. All exams are facilitated through PassionIT.
When you complete watching your course you will be able to download a course completion certificate that you present to PassionIT who are then able to offer you an examination voucher at a rate discounted from the PeopleCert price.
If you need any more info on the exam / course, I'd be happy to help. Good luck with your studies and your exam! Let me know how you get on!
Hi Jo. Perfect, thank you for the reply. That answers my question. I also just happened to find your Webinar session with Yvonne with tips for passing the new ITIL V4 Foundation exam, so I'll be watching that one too once I finish the course. And speaking of "continual improvement" maybe this webinar session should be added or linked to in the ITIL v4 Foundation course list, if it's not already mentioned in one of the later course videos :) as I only stumbled across it by chance.
Update: I have since completed the PeopleCert Foundation exam with a 95% pass rate, based entirely on the training and tips and completion certificate from this course.
I imagine I could have passed the exam (likely with a lower passing score) after ONLY watching the ITPro TV videos, and reviewing my notes and the reference/practice materials provided here. But in my case I also went ahead and ordered the printed Axelos book, read through that, and made myself some "flash cards" for the many terms and definitions, like Yvonne did, although I created mine in Power-point for simple on-screen prompts, rather than printing them.
An additional tip for becoming familiar with definitions: While many of the key definitions (Services, Value, Outcomes etc.) are repeated frequently enough in Jo's course that you almost can't help but remember them word for word, there are really too many definitions to be absorbed in this way, but that still need to be remembered. So since the questions are all multiple-choice (you never need to write out a full definition from scratch yourself) I considered myself ready once I could look at a random definition ("A set of interrelated or interacting activities that transforms inputs into outputs") and successfully recall what it referred to ("Process") rather than trying to remember a full verbatim definition based off a single word.
So a big thank you to Jo and the IT Pro TV team for my ITIL v4 Foundation certification!
@Mike-Alcasas Congratulations on your great result!
It's true that Foundation exams are generally the toughest in terms of studying because it's the foundation that all terms and definitions are introduced and must be referred to in order to lay the foundation for the implementation and subsequent studies in ITIL. I know that your accomplishment involved a lot of hard work, so well done!