Hi Von and Jo and everyone at ITProTV,
I have today provisionally passed my ITIL v4 Foundation exam with 90%.

I enjoyed the video training that you have put together and also did another virtual ITIL v4 Foundation course, and both worked together well.

I shared "Vouch for Santa In Cold Houses Kissing Otters" with an instructor and fellow students as the mnemonic for helping to remember the 7 ITIL guiding principles, because it really stuck in my brain.
* Focus on Value
* Start where you are.
* Progress Interatively with feedback
* Collaborate and promote visibility
* Think and work holistically.
* Keep it simple and practical
* Optimise and automate.

Thanks again for all your training materials and videos. I watch them on my Roku.

Cheers, Tony (from the UK.)