Sorry if this has been addressed somewhere.
I usually watch on my browser in Firefox
I tend to not have time to watch an entire episode at once. I get pulled away and sometimes comeback 2 hours or a day later. When I go back the progress bar shows that I have watched part of an episode but will not give me the option to continue where I was. Is this possible ?
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Start Video from where I left off
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Ralph,
Here's what happens with the video. We keep track your particular spot every 30 seconds and of course when you Pause. This normally allows you to go away and comeback.
The link that you use to view a video is only valid for 12 hrs though. So, if you come back and try to Un-pause a video after 12 hrs you'll get error. But, if you refresh your browser this would allow you to get another link and the be able to start your video where you left it.
If you've left it for more than a 24 hr period. Your session would expire. You'll need to logout and log back in. And should be able to go back to the video since your view tracking is kept not by the session.
We're looking into the 2 hr issue though, this is the real issue that we're not sure about. Can you tell us the specific video you're watching. The OS and Browser (with VERSION number) that you're using so that we can try and recreate the problem on our end. This will help us to make it better for everyone. Thank you!
Cordially,
Ronnie Wong
Host, ITProTV -
Maybe the issue is that I use multiple computers? I am on Windows 8.1 and Windows 7. Firefox 38.0.1. At home I use Roku. The video's were the N+ and 70-410
The video's play back where I left off when I pause. I will try with Chrome to see if I have a different result.
