I'm doing the Transcender practice exams for ITIL Foundation and came across the following question and explanation:
*Which of the following are considered examples of Configuration Items (CIs)?
Applications Hardware Contracts Personnel options 1, 2, and 3 only options 1, 2, and 4 only option 1 and 2 only All of the options are correct
All of the given options are considered examples of Configuration Items (CIs). A CI is defined as any asset or component that is under the control of Configuration Management.
Other items that can be considered CIs include software, network infrastructure, and anything that is required to provide a service.
CIs have attributes. Attributes are qualities of a CI that can be used to help differentiate it. Valid attributes of a hardware CI include the supplier's part number, the cost of the item, and a manufacturer's serial number.
To record relationships between CIs, you could assess the impact and cause of incidents and problems, assess the impact of proposed change, plan and design a change to an existing service, and plan a technology refresh or software upgrade.
Generic concepts and definitions
Configuration item (CI)
Foundations of IT Service Management with ITIL 2011, Service Transition Processes, Service Asset and Configuration Management, Key Concepts, pp. 199-202*
However the episode seems to contradict this:
"So remember how I said there's some things that you can't configure.So let's say, Ronnie, that you have intimate knowledge of our web server,right, and something that you're an expert on, that you know, and I want to have youinvolved in this service transition because I know you are the expert.Can I configure you?>> No. >> Not really right?So you are a true asset.But if you're working on a server and the server can be configured,we identify that way by calling it a CI, a configuration item."
Could you provide some clarification?